Delivery

TERMS, CONDITIONS & SHIPPING

Our standard shipping to UK addresses: is 2-3 day, but next working day is available too, if ordered before 11am. Any orders places after that will arrive +1 working day later.

TERMS AND CONDITIONS

When you place an order with Nutshell Natural Paints you agree to accept the following terms and conditions.

Making A Purchase

Nutshell Natural Paints aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly or direct from the manufacturer. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to 1) order an alternative, 2) have the products sent as soon as they become available or 3) to cancel the order.

All prices quoted are in British pounds sterling (£). We make every effort to ensure the prices are accurate, however changes beyond our control do occasionally occur. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order.
Orders are accepted at the sole discretion of Nutshell Natural Paints and are subject to your credit or account card being authorised for the transaction. All transactions are conducted through a secure web server. We accept Visa and MasterCard via a secure web server.

You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, a full list of the products you have ordered and all costs.

Every effort is taken to ensure that the information contained in this web site is correct and up to date. However, Nutshell Natural Paints disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete .Nutshell Natural Paints cannot be held responsible for any loss or damage that may arise from the use of this information.

Due to colour variations between computer screens / printed colourcharts it is the responsibility of the purchaser to ensure that they are satisfied with the colour / shade that they selected and Nutshell Natural Paints strongly recommend trying a tester pot prior to making a selection

Returns Policy
We want you to be totally satisfied with your order. So if you are unhappy with your goods for any reason, you can return unopened, standard stock items, in their original condition, within 14 days of receipt, returned goods may be subject to a handling charge of 25% and you are responsible for all return postage fees.  Please note that if your order is returned to us and damaged in transit we cannot credit your returned order. We only stock paints in white and clear, so all non-white paints are mixed to the personalised colour you order, so therefore cannot be returned.  The goods should be returned, at your cost, and must arrive in a condition fit for resale for a refund to be made. You must get in contact us via our web form or enquiries@nutshellpaints.co.uk  before returning item(s) as we have specific and multiple locations for different stock.  Any non-standard stock products cannot be returned unless defective.

Damages
Any damages must be notified to Nutshell Natural Paints within 24 hours of receipt if a claim is to be made.

Cancelling Your Order
If you wish to cancel your order for standard shipping it is important that you do so ASAP. Please email enquiries@nutshellpaints.co.uk  and request a cancellation. We cannot guarantee your order will be able to be cancelled as orders are often fulfilled and posted within the hour, but we will do our best depending on the status of your order when your email arrives.  Where you have requested express or next day delivery, a cancellation instruction must be received within 1 hour of order being placed.

Delivery Schedule
All orders are normally dispatched within 3 working days; if there is likely to be a delay we inform you as soon as possible. We operate Monday to Friday and aim to ship within one day of receiving an order and orders received before noon are usually dispatched same day. Orders placed after 11am on Friday,  or any time on Saturday or Sunday are not packed until Monday at the earliest.

Express delivery offers a next-day service for orders received before 11am.  Please note that for both standard and express services, deliveries are only made between Monday and Friday and not at the weekend. Saturday deliveries are possible from £35, please get in contact for pricing.
During public holidays and the Christmas period  Nutshell Natural Paints will be closed so deliveries may vary, please contact us if your order is urgent.

Credit Card Security
We do not store any card details ourselves.

Reaching Us
For general information contact us by emailing us on enquiries@nutshellpaints.co.uk
Our postal address is (Office address only, we do not have a physical shop as we are web only.)
Nutshell Natural Paints, 2 Knowle Business Units, Silverton Road, Matford,Exeter, Devon UK, EX2 8HJ (Correspondence Only)

Complaints Procedure
We endeavour to respond to all complaints within three working days. Please email enquiries@nutshellpaints.co.uk . If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.